Build Clean wins SA Achiever Award with a score of 90.57% for customer satisfaction
The judging process for the 2021 Australian Achiever Awards for Australia’s Cleaning & Maintenance Services & Supplies category was completed on 30th March.
Build Clean Adelaide Pty Ltd scored 90.57% and was awarded SA State Winner for this category.
Now into its twenty-fourth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from Build Clean clients are:
The communication from the team is great. They are the best cleaners i have ever come across. I am very happy with the service I get from them and everything they have done so far. They go out of their way to help with any questions about any issues. They always win projects for my cleaning and will continue to use them.
Build Clean Adelaide provides prompt service. Sam and Jack are friendly and polite. They always keep me updated and informed. They put in a decent job at the end of the day.
At Build Clean Adelaide they have a very good model that suits my needs. They are consistent and have excellent procedures. The jobs they perform are all done to an outstanding level of quality. The staff presentation, their knowledge, and accessibly are exceptional. And the staff are trained particularly well and know their roles specifically.
Media Release by Jody Haywood, Director, Australian Achiever Awards